Assistant Front Office Manager

Hilton Worldwide, Inc.; Southampton; On-site; GBP 29,000; Full time

Job summary

A leading hospitality company in Southampton is looking for an Assistant Front Office Manager to oversee guest services and operations. The ideal candidate should have supervisory experience in Front Office roles, excellent leadership skills, and a commitment to customer service. Responsibilities include assisting the Front Office Manager, maximizing occupancy rates, and training the team. A supportive work environment with numerous growth opportunities is offered, alongside a competitive salary and benefits package.

Benefits

Yearly salary of £28,593 plus incentive scheme

Free and healthy meals when on duty

Personal development programmes

Discounted hotel nights and food

High street discounts

Holiday: 28 days including bank holidays

Free Parking

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
• Excellent leadership and interpersonal skills.
• Ability to work on your own and as part of a team.

Responsibilities

• Assist the Front Office Manager in overseeing all operations.
• Maximise room occupancy using up-selling techniques.
• Train and develop the Front Office team.

Skills

Supervisory experience in Front Office

High level of IT proficiency

Commercial awareness and sales

Leadership skills

Communication skills

Accountability and resilience

Customer service commitment

Ability to work under pressure

Flexibility

Teamwork

Job description

Job Number

Assistant Front Office Manager (HOT0C9WP)

Work Locations

Hilton Southampton – Utilita Bowl, Botley Road, West End Southampton SO30 3XH

Welcome

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! You are not “just a team member” here. It’s a supportive and engaging environment, with the perfect balance between fun and focus. Here you can achieve everything you put your mind into, our managers always have an open-door policy and really care about your development. Hilton also gives you access to countless trainings and resources to learn pretty much anything to help you in your career.

Benefits

• Yearly salary of £28,593 plus incentive scheme
• Free and healthy meals when on duty
• Grow your Career! Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays
• Free Parking
• Modern and inclusive Team Member’s areas

What will I be doing?

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
• Act in accordance with policies and procedures when working with front of house equipment and property systems

The ideal candidate should have:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountability and resilience
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

Culture

EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job Category

Guest Services, Operations, and Front Office