IT Support Specialist

BCIC Swiss; Plymouth; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A technology support company is hiring an IT Support Specialist for on-site dispatch in Plymouth, UK. The role requires providing first- and second-level support for customer issues, troubleshooting Windows OS, and basic Mac OS support. Candidates must have a valid work permit and several years of experience in IT. Additional responsibilities include maintaining incident tickets and repairing hardware. This position offers flexible hours and a negotiable salary.

Qualifications

• Several years of experience in the IT field.
• Must hold a valid work permit in United Kingdom.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Troubleshoot Windows OS, Microsoft Office and Cisco Jabber.
• Support Apple PC users with basic Mac OS knowledge.
• Install and troubleshoot printers and hardware.
• Perform repairs on desktops and laptops.

Skills

Troubleshooting Windows OS and Microsoft Office

Printer and computer hardware support

Basic knowledge of Mac OS

Customer service problem resolution

Job description

Location, Type, Skill, Responsibilities & More

IT Support Specialist

Location

Plymouth, UK

Type

Dispatch , On-site

Hours

10-20 Hours per week

Skills

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) "IT Support Specialist" in United Kingdom.

Responsibilities

• ➡️ Provide first- or second-level contact and problem resolution for customer issues.
• ➡️ Work with third-party vendors to remediate complex AV issues as needed.
• ➡️ Provide timely communication on issue status and resolution.
• ➡️ Maintain ticket updates for all reported incidents.
• ➡️ Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized.
• ➡️ Should have basic knowledge of the Mac operating system to support Apple PC users.
• ➡️ Install, upgrade, support, and troubleshoot printers and computer hardware.
• ➡️ Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• ➡️ Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in United Kingdom.
• Several years of experience in the IT field.

If all the above match your requirements and needs, please feel free to send your English CV mentioning the position in the subject line (with a WhatsApp number) as soon as possible.

Apply here- [e-mail]

Salary: Negotiable

Apply Now!