IT Support Specialist

BCIC Swiss; Hoddesdon; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A tech support company is seeking an on-site IT Support Specialist in Hoddesdon, UK. The role involves providing first- and second-level customer support, troubleshooting Windows OS and Microsoft Office, and working with vendors to resolve AV issues. Candidates must have several years of IT experience and a valid work permit in the UK. This position offers a flexible schedule of 10-20 hours per week and requires diagnostic skills for network issues. Apply via email to join our team.

Qualifications

• Valid work permit in the United Kingdom required.
• Several years of experience in the IT field.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS and Microsoft Office.
• Basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and other peripherals.
• Use diagnostic tools to troubleshoot network connectivity and workstation issues.

Skills

Problem resolution

Customer service

Windows OS troubleshooting

Basic Mac OS knowledge

Network connectivity diagnosis

Job description

IT Support Specialist

BCIC Swiss GmbH | Best Connect International Company is looking for a Dispatch, on‑site IT Support Specialist in United Kingdom.

Location: Hoddesdon, UK

Type: Dispatch, On‑site

Hours: (10-20) Hours Per week.

Responsibilities

• Provide first‑ or second‑level contact and problem resolution for customer issues.
• Work with third‑party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Qualifications

• Must hold a valid work permit in United Kingdom.
• Several years of experience in the IT field.

Salary: Negotiable

Apply here: [e-mail]

Apply Now!