IT Support Specialist

Franke Artemis Holding AG; St Albans; On-site; GBP 30,000 - GBP 42,000; Full time

Job summary

A global innovation leader in St Albans is seeking a motivated IT Support Specialist to join their dynamic IT team. This hands-on role involves 1st and 2nd level support for various software and hardware solutions while collaborating across departments. Candidates should have a minimum of 3 years in IT Service Desk, MCP and CCNA certifications, and possess strong analytical and communication skills. This position offers a collaborative work environment and a competitive salary package.

Benefits

25 days of holidays

Private Healthcare with options for family

Professional growth opportunities

Qualifications

• 3 years work experience in IT Service Desk.
• Basic knowledge of server OS, networking.
• Good analytical and conceptual abilities.

Responsibilities

• Provide 1st and 2nd level support on standard applications.
• Handle joiner/mover/leaver processes with ServiceNow.
• Support network and monitor servers.

Skills

Microsoft applications

Client hardware support

Network support

Analytical abilities

Communication skills

Education

MCP certification

CCNA certification

Tools

ServiceNow

SCCM

Job description

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IT Support Specialist

Date: Jan 28, 2026

Location: St Albans, Hertfordshire, GB

About Franke

About the job

We are looking for a motivated and detail-oriented IT Support Specialist to join our dynamic IT team. This hands‑on position requires a team player who can work closely with every department on daily operations. You’ll be a member of our team in St Albans.

Responsibilities

• 1st and 2nd level support within region standard Applications (M365, Adobe, FMS und IFS)
• Joiner / Mover / Leaver handling with ServiceNow
• Software provisioning (SCCM)
• Client hardware (desktop, laptop, tablet, barcode scanner) & peripherals (printer, scanner, copier, fax)
• Installation, maintenance & provisioning
• Network support (LAN) and monitoring of WAN and servers
• Mobile devices and contracts
• Team member of projects
• Quotes and order process of hardware

Requirements

• Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery)
• 3 years work experience in the IT Service Desk area
• Broad technical skills hardware, OS & software (Microsoft, mobile devices)
• Basic technical skills Server OS, network, storage (SAN, NAS)
• Basic application architecture know-how
• Good analytical and conceptual abilities.
• Independent, but with team skills for dealing with IS specialists and key users
• Open and communicative, likes dealing with people (telephone & teams support)
• Flexibility and willingness to travel to Manchester once or twice a month

What we offer you

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.