Service Desk Specialist

Green Recruitment Company; Farnborough; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading recruitment firm is seeking a First Level IT Support Specialist to provide reliable, high-quality technical support across the UK. This hybrid role based in Farnborough involves acting as the primary point of contact for all first-line IT queries, supporting hardware and software issues. The ideal candidate should possess strong troubleshooting skills, clear communication, and a customer-focused mindset, making it a perfect opportunity for someone eager to grow within the IT team.

Qualifications

• Experience in a first-line or service desk support role.
• Strong troubleshooting skills across Windows environments, Microsoft 365, and common office hardware.
• Clear communication skills and a customer-focused mindset.

Responsibilities

• Act as the first point of contact for IT support issues, including hardware, software, and network queries.
• Provide both on-site and remote support to users in UK offices.
• Log and track all support requests and resolutions through the IT ticketing system.

Skills

Troubleshooting across Windows environments

Clear communication skills

Customer-focused mindset

Ability to manage multiple tasks

Proactive attitude

Tools

Microsoft 365

Teams

SharePoint

Job description

Are you a hands‑on IT support professional who enjoys solving problems and keeping teams productive? We’re looking for a proactive First Level IT Support Specialist to provide reliable, high‑quality technical support to colleagues across the UK. This is an excellent opportunity for someone who takes ownership, communicates clearly, and enjoys being the go‑to person for everyday IT needs.

About the Role

In this position, you’ll act as the primary point of contact for all first‑line IT queries, supporting users with hardware, software, access, and connectivity issues. You’ll work closely with the wider IT team—both in the UK and internationally—to ensure smooth operations, strong cybersecurity awareness, and the successful rollout of new systems.

This hybrid role is based in Farnborough a few days per week, with the remainder of your time spent working from home.

Key Responsibilities

• Act as the first point of contact for IT support issues, including hardware, software, network, and user access queries.
• Provide both on‑site and remote support to users in UK offices and project locations.
• Troubleshoot common issues with laptops, printers, email, VPN, Wi‑Fi, and shared drives.
• Escalate complex incidents to second‑level or central IT teams following agreed procedures.
• Set up, configure, and maintain laptops, mobile devices, and other IT equipment.
• Install and support approved applications (e.g., Microsoft 365, Teams, SharePoint, ERP tools).
• Maintain accurate IT asset inventory and support licence compliance.
• Assist with local network maintenance, office connectivity, and printer configurations.
• Ensure adherence to internal IT security policies and best practices.
• Collaborate with international IT teams on updates, software rollouts, and global initiatives.
• Log and track all support requests and resolutions through the IT ticketing system.

What You’ll Bring

• Experience in a first‑line or service desk support role.
• Strong troubleshooting skills across Windows environments, Microsoft 365, and common office hardware.
• Clear communication skills and a customer‑focused mindset.
• Ability to manage multiple tasks, prioritise effectively, and elevate appropriately.
• A proactive attitude and willingness to learn and grow within the IT team.