Hybrid Customer Service & Order Specialist

Siniat; Stirling; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading construction materials company in Scotland is looking for a Customer Service Advisor to enhance customer experience through accurate order processing and support. The successful candidate will possess a strong service mind, manage workloads efficiently, and demonstrate empathy while addressing customer inquiries and complaints. In a dynamic and flexible working environment, this role promotes teamwork and the company’s commitment to sustainability and diversity.

Qualifications

• Demonstrable experience working within a customer-orientated environment in a customer-facing role.
• Strong service mindset with a customer-first attitude.
• High attention to detail and data accuracy.
• Strong workload management and organization skills.

Responsibilities

• Provide basic technical information on products and process all purchase orders.
• Monitor and answer all telephone inquiries in a friendly manner.
• Address all customer complaints promptly and empathetically.
• Liaise with internal departments to ensure stock availability.

Skills

Customer service experience

Attention to detail

Workload management

Empathy in communication

Job description

A leading construction materials company in Scotland is looking for a Customer Service Advisor to enhance customer experience through accurate order processing and support. The successful candidate will possess a strong service mind, manage workloads efficiently, and demonstrate empathy while addressing customer inquiries and complaints. In a dynamic and flexible working environment, this role promotes teamwork and the company’s commitment to sustainability and diversity.