Customer Service Team Lead – Warehouse & Yard (Hybrid)

Jewson Limited; City of Edinburgh; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading building materials supplier in Edinburgh is seeking a full-time Customer Service Supervisor. In this role, you will oversee the customer service team, monitor performance, and ensure effective resolution of inquiries. Ideal candidates should demonstrate a positive attitude, strong teamwork spirit, and dedication to quality service. This position includes flexible hours and a hybrid working model, alongside competitive salary and benefits.

Benefits

Competitive salary

Bonuses

Pension schemes

Life assurance

Apprenticeships and training programs

Flexible working hours

Qualifications

• Enthusiastic and positive attitude.
• Strong integrity and respect for others.
• Ability to thrive in teamwork settings.
• Dedication to high-quality results.

Responsibilities

• Supervise the customer service team and provide guidance.
• Monitor team metrics to meet targets.
• Resolve customer inquiries and complaints.
• Train new team members on company policies.
• Develop customer service strategies for improvement.
• Analyze customer feedback and service trends.
• Collaborate with departments to streamline processes.
• Prepare performance reports for management.
• Maintain a positive work environment.
• Stay updated on customer service best practices.

Skills

Customer service expertise

Supervisory skills

Communication

Team collaboration

Job description

A leading building materials supplier in Edinburgh is seeking a full-time Customer Service Supervisor. In this role, you will oversee the customer service team, monitor performance, and ensure effective resolution of inquiries. Ideal candidates should demonstrate a positive attitude, strong teamwork spirit, and dedication to quality service. This position includes flexible hours and a hybrid working model, alongside competitive salary and benefits.