Customer Experience Specialist – On Time, In Full

Heidelberg Materials Limited; United Kingdom; On-site; GBP 22,000 - GBP 30,000; Full time

Job summary

A leading materials company in the United Kingdom is seeking an individual dedicated to delivering an exceptional customer service experience. In this role, you will take ownership of customer calls and emails, ensuring all requirements are captured accurately and efficiently. We strive to create an inclusive work environment encouraging all candidates to apply, even if not fully aligned with the requirements. Our team offers an array of benefits, including generous holiday allowance and wellness programs.

Benefits

Generous Pension Schemes

Flexible working hours

Employee Assistance Program

Qualifications

• Proficient in managing customer calls and emails.
• Able to work collaboratively in a team environment.
• Experience in applying market and product knowledge.

Responsibilities

• Provide a QUOTIFIC customer experience.
• Manage customer requirements accurately and efficiently.
• Support team members and share knowledge.

Skills

Customer service skills

Communication skills

Multitasking

Job description

A leading materials company in the United Kingdom is seeking an individual dedicated to delivering an exceptional customer service experience. In this role, you will take ownership of customer calls and emails, ensuring all requirements are captured accurately and efficiently. We strive to create an inclusive work environment encouraging all candidates to apply, even if not fully aligned with the requirements. Our team offers an array of benefits, including generous holiday allowance and wellness programs.