Customer Success & Delivery Coordinator

Civilmart; City of Edinburgh; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A multinational manufacturer of civil products is seeking a Customer Service Coordinator in Scotland. This role involves managing customer orders and queries while ensuring smooth communication with sales representatives and project stakeholders. The ideal candidate will have exceptional communication skills, attention to detail, and prior experience in a customer service role. Join a dynamic team and enjoy ongoing training opportunities and remuneration reviews.

Benefits

Discounts and services through Flare Benefits Platform

Ongoing training and development opportunities

Regular remuneration reviews

Access to novated leasing

Responsibilities

• Manage customer orders and queries through phone, email, or in person.
• Qualify needs, negotiate expectations, and update customers about production.
• Create quotes and follow through to win business.
• Coordinate delivery details and keep everyone in the loop.
• Build strong relationships with project stakeholders.

Skills

Exceptional communication and active listening skills

Attention to detail and ability to problem solve

Ability to work collaboratively and manage multiple priorities

Familiarity with Microsoft Office and enterprise systems

Previous experience in a customer service role

Job description

A multinational manufacturer of civil products is seeking a Customer Service Coordinator in Scotland. This role involves managing customer orders and queries while ensuring smooth communication with sales representatives and project stakeholders. The ideal candidate will have exceptional communication skills, attention to detail, and prior experience in a customer service role. Join a dynamic team and enjoy ongoing training opportunities and remuneration reviews.