Customer Service Manager — Lead Front‑End Team (Retail Growth)

B&M Retail Limited; Basingstoke; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading UK retailer in Basingstoke is seeking an experienced Customer Service Manager to lead the checkout and cash office areas. Responsibilities include motivating the front-end team, ensuring excellent service standards, and coaching team members. The ideal candidate will have retail or hospitality management experience and strong problem-solving skills. This role offers competitive salary, bonus potential, and employee perks, contributing to a supportive work environment.

Benefits

Competitive salary + bonus potential

Up to 33 days' holiday

10% discount at B&M and Heron Foods

Clear career path with progression opportunities

Exclusive colleague perks & wellbeing support

Qualifications

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem-solving skills.
• Flexible, hands-on attitude with great people skills.
• Passion for retail and delivering exceptional customer service.

Responsibilities

• Lead and motivate the front-end team to deliver friendly service.
• Be a visible, approachable leader for customers and colleagues.
• Coach team members to build their skills and service confidence.
• Oversee stock and cash control procedures.
• Support a positive workplace culture.

Skills

Team management

Numeracy and problem-solving

People skills

Job description

A leading UK retailer in Basingstoke is seeking an experienced Customer Service Manager to lead the checkout and cash office areas. Responsibilities include motivating the front-end team, ensuring excellent service standards, and coaching team members. The ideal candidate will have retail or hospitality management experience and strong problem-solving skills. This role offers competitive salary, bonus potential, and employee perks, contributing to a supportive work environment.