Customer Service Manager

B&M Retail Limited; Basingstoke; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading UK retailer in Basingstoke is seeking an experienced Customer Service Manager to lead the checkout and cash office areas. Responsibilities include motivating the front-end team, ensuring excellent service standards, and coaching team members. The ideal candidate will have retail or hospitality management experience and strong problem-solving skills. This role offers competitive salary, bonus potential, and employee perks, contributing to a supportive work environment.

Benefits

Competitive salary + bonus potential

Up to 33 days' holiday

10% discount at B&M and Heron Foods

Clear career path with progression opportunities

Exclusive colleague perks & wellbeing support

Qualifications

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem-solving skills.
• Flexible, hands-on attitude with great people skills.
• Passion for retail and delivering exceptional customer service.

Responsibilities

• Lead and motivate the front-end team to deliver friendly service.
• Be a visible, approachable leader for customers and colleagues.
• Coach team members to build their skills and service confidence.
• Oversee stock and cash control procedures.
• Support a positive workplace culture.

Skills

Team management

Numeracy and problem-solving

People skills

Job description

Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.

We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Basingstoke store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.

What you'll be doing:

• Lead and motivate the front-end team to deliver polite, prompt, and friendly service
• Be a visible, approachable leader for customers and colleagues
• Coach team members to build their skills and service confidence
• Oversee stock and cash control procedures, ensuring security and compliance
• Support a great store culture and contribute to a positive workplace

What we're looking for:

• Experience managing teams in retail or hospitality
• Strong numeracy and problem-solving skills
• A flexible, hands-on attitude with great people skills
• Passion for retail and delivering exceptional customer service

Why join B&M?

We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people-first approach - making this the perfect time to join us and help shape the future of B&M!

We're one of the UK's fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities.

• Competitive salary + bonus potential
• Up to 33 days' holiday
• 10% discount at B&M and Heron Foods
• Clear career path with real progression opportunities
• Exclusive colleague perks & wellbeing support

Ready to grow with us? Apply now and be part of the B&M journey.

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.