Retail Store Experience Leader

Sainsbury's Supermarkets Ltd; Bournemouth; On-site; GBP 31,000 - GBP 40,000; Full time

Job summary

A leading UK retailer is seeking a Customer Experience Manager for their store in Bournemouth. This role requires strong leadership skills to effectively manage daily operations and enhance customer satisfaction. Candidates should have a track record of delivering results in a fast-paced environment, with a focus on coaching teams and improving performance. The position offers competitive salary and a range of benefits including discounts and bonuses, making it an attractive opportunity for ambitious professionals.

Benefits

10% shopping discount after four weeks, increasing to 15% on weekends

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching up to 7.5%

Sainsbury’s share scheme

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships and more

Qualifications

• Line management experience in a fast-paced operational environment.
• Ability to manage teams and maintain focus on customer service.
• Experience with dynamic, customer-facing operations.

Responsibilities

• Manage the overall customer experience across the store.
• Oversee operations at the checkout and petrol station.
• Conduct performance management and scheduling of staff.

Skills

Leadership skills

Customer service orientation

Performance management

Operational management

Ability to coach teams

KPI delivery

Job description

A leading UK retailer is seeking a Customer Experience Manager for their store in Bournemouth. This role requires strong leadership skills to effectively manage daily operations and enhance customer satisfaction. Candidates should have a track record of delivering results in a fast-paced environment, with a focus on coaching teams and improving performance. The position offers competitive salary and a range of benefits including discounts and bonuses, making it an attractive opportunity for ambitious professionals.