Store Experience Leader: Elevate Service & Team Performance

Sainsbury's Supermarkets Ltd; Bedford; On-site; GBP 27,000 - GBP 33,000; Full time

Job summary

A leading UK supermarket chain is seeking a Customer Experience Manager for its Bedford location. The role focuses on ensuring an exceptional customer experience from checkout to back-of-house operations. Ideal candidates will have previous management experience in a fast-paced retail environment and a strong passion for customer service. This position offers a competitive salary and comprehensive benefits including discounts, bonuses, and career progression opportunities.

Benefits

10% discount after four weeks

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Matching pension contributions

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Obsession with customer service; capable of coaching a team.
• Experience managing complex people matters confidently.

Responsibilities

• Take responsibility for the overall customer experience across the store.
• Manage the checkout operation ensuring customer service standards.
• Lead operations in the absence of senior management.

Skills

Leadership

Customer Service Orientation

Performance Management

Team Management

Retail Operations

Job description

A leading UK supermarket chain is seeking a Customer Experience Manager for its Bedford location. The role focuses on ensuring an exceptional customer experience from checkout to back-of-house operations. Ideal candidates will have previous management experience in a fast-paced retail environment and a strong passion for customer service. This position offers a competitive salary and comprehensive benefits including discounts, bonuses, and career progression opportunities.