SaaS Customer Success Executive: Onboarding & Growth

Quotevine Limited; Bedford; Hybrid; GBP 35,000; Full time

Job summary

A growing fintech company in Bedford is seeking a Customer Success Executive to support customers with the Accelerate platform. The role entails leading onboarding processes, advocating for customers’ needs, and maintaining strong relationships to ensure satisfaction and engagement. Ideal candidates will have experience in customer-facing roles and a background in technology. This position offers a hybrid working model, a generous annual training budget, and opportunities for career progression.

Benefits

£1,000 annual training budget

Hybrid working environment

25 days holiday + bank holidays

Quarterly company socials

Inclusive culture

Qualifications

• 1-3 years experience in a customer-facing role.
• Demonstrated ability to build positive relationships.
• Experience with technology platforms.

Responsibilities

• Lead onboarding for new customers.
• Act as a customer advocate internally.
• Conduct proactive check-in calls.

Skills

Customer Advocacy

Proactive Ownership

Growth Mindset

Communication

Collaboration

Problem-Solving

Education

Bachelor's degree in business or related field

Tools

HubSpot

Job description

A growing fintech company in Bedford is seeking a Customer Success Executive to support customers with the Accelerate platform. The role entails leading onboarding processes, advocating for customers’ needs, and maintaining strong relationships to ensure satisfaction and engagement. Ideal candidates will have experience in customer-facing roles and a background in technology. This position offers a hybrid working model, a generous annual training budget, and opportunities for career progression.