Lead SME Onboarding & Success Team (Remote)

Methodfi; Remote; GBP 45,000 - GBP 60,000; Full time

Job summary

A growing Fintech firm is seeking a Customer Success Team Lead to manage a team focused on converting leads into business accounts. The role involves collaborating across departments, ensuring excellent customer service, and managing team performance. Ideal candidates should have experience in remote sales and a strong understanding of the SME financial landscape. This position offers a supportive work environment with a focus on employee development and well-being.

Benefits

Full onboarding support

Flexible working options

Pension contributions

Discretionary bonus scheme

Private health cover

Life assurance

Qualifications

• Experience in managing a team to achieve KPIs.
• Understanding of SME financial products.
• Track record in telephone-based lead generation.

Responsibilities

• Line manage a team of Customer Success Executives.
• Support the onboarding journey for new customers.
• Collaborate with various teams to improve customer experience.

Skills

Team management

Remote sales

Stakeholder management

Customer service

Communication skills

Job description

A growing Fintech firm is seeking a Customer Success Team Lead to manage a team focused on converting leads into business accounts. The role involves collaborating across departments, ensuring excellent customer service, and managing team performance. Ideal candidates should have experience in remote sales and a strong understanding of the SME financial landscape. This position offers a supportive work environment with a focus on employee development and well-being.