Customer Success Exec - Commercial | Growth & Retention

Law Business Research Limited; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading research firm in London is seeking a Customer Success Executive to drive customer satisfaction and engagement. The successful candidate will develop relationships, enhance product adoption, and work closely with account managers to improve retention rates. Key responsibilities include onboarding clients, delivering training, and managing client usage reports. The ideal candidate will possess excellent communication skills, be proactive, and demonstrate problem-solving abilities. The role offers a range of benefits and opportunities for personal growth.

Benefits

Eye care

Employee Assistance Programme

A day off for your birthday

Pension scheme

Life assurance

Cycle to work scheme

Wellbeing allowance

Private healthcare

Qualifications

• Ability to communicate effectively in various formats.
• Self-motivated and driven.
• Excellent problem-solving skills.

Responsibilities

• Develop customer relationships to promote retention.
• Deliver impactful training and demo support.
• Manage delivery of client usage reports.

Skills

Effective communication

Problem solving

Client engagement

Attention to detail

Organizational skills

Job description

A leading research firm in London is seeking a Customer Success Executive to drive customer satisfaction and engagement. The successful candidate will develop relationships, enhance product adoption, and work closely with account managers to improve retention rates. Key responsibilities include onboarding clients, delivering training, and managing client usage reports. The ideal candidate will possess excellent communication skills, be proactive, and demonstrate problem-solving abilities. The role offers a range of benefits and opportunities for personal growth.