SaaS Customer Success Lead – Growth & Adoption (London)

Papirfly Ltd; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading SaaS company in London is looking for a Customer Success Manager to join their team. In this role, you will help customers create, manage, and distribute marketing assets effectively. The ideal candidate will have 2-3 years of experience in customer success, excellent communication skills, and a proactive attitude. You will be part of a collaborative culture that values growth and open communication while working closely with a talented team. This position offers hands-on experience and opportunities for professional development.

Qualifications

• 2-3 years of experience in a Customer Success or Account Management role in a SaaS company.
• Excellent communication and relationship building skills.
• Must be based in London and excited about working in an office-first, collaborative environment.

Responsibilities

• Understanding our customer's business problems and offering solutions through our technology.
• Build and maintain strong relationships with customers.
• Assist in driving product adoption, ensuring customers achieve their goals.

Skills

Excellent communication skills

Relationship building

Pro-activity

Curiosity

High level of organization

Job description

A leading SaaS company in London is looking for a Customer Success Manager to join their team. In this role, you will help customers create, manage, and distribute marketing assets effectively. The ideal candidate will have 2-3 years of experience in customer success, excellent communication skills, and a proactive attitude. You will be part of a collaborative culture that values growth and open communication while working closely with a talented team. This position offers hands-on experience and opportunities for professional development.