Strategic Customer Success Manager | Growth & Retention

Methodfi; Birmingham; Hybrid; GBP 45,000 - GBP 70,000; Full time

Job summary

A fast-growing SaaS platform is looking for a Customer Success Manager to drive customer engagement and success. The role involves tailored onboarding, strategic customer partnerships, and proactive insights. Strong communication skills and a passion for technology are essential, as is 2–3+ years of customer-facing experience. This position offers a competitive salary and ample opportunities to innovate and grow within the organization, which is committed to creating accessible, high-quality website solutions.

Benefits

New MacBook

20 days paid vacation plus public holidays

Private Insurance, Health, Dental and Vision

Wellness Allowance

Company Sponsored Pension

Flexible Schedule

Monthly Company Outings

Qualifications

• Fluent in English and a resident of Birmingham, UK or willing to relocate.
• 2–3+ years of experience in customer success or sales.
• Able to explain complex concepts simply.

Responsibilities

• Run tailored onboarding sessions for new customers.
• Act as the strategic point of contact for named accounts.
• Build strong relationships and monitor customer engagement.

Skills

Customer-facing experience

Strong communication skills

Proactive approach

Ability to lead conversations

Passion for technology

Job description

A fast-growing SaaS platform is looking for a Customer Success Manager to drive customer engagement and success. The role involves tailored onboarding, strategic customer partnerships, and proactive insights. Strong communication skills and a passion for technology are essential, as is 2–3+ years of customer-facing experience. This position offers a competitive salary and ample opportunities to innovate and grow within the organization, which is committed to creating accessible, high-quality website solutions.