Enterprise Customer Success Manager – Growth & Scale

Kamma Ltd; Greater London; Hybrid; GBP 45,000 - GBP 55,000; Full time

Job summary

A progressive technology company based in London is seeking a Customer Success Manager to oversee customer relationships and optimize service delivery. Responsibilities include managing account onboarding, driving upsell opportunities, and enhancing customer satisfaction. This role demands extensive experience in Customer Success within SaaS or PropTech sectors and offers a competitive salary of £45,000 to £55,000 annually, plus performance-linked incentives and equity options.

Benefits

25 days holiday plus additional with tenure

Health insurance

Pension scheme

Cycle-to-work scheme

Book allowance

Home office budget

Curiosity budget

Qualifications

• 5+ years in Customer Success or similar client-facing roles within SaaS or PropTech.
• Experience managing relationships for mid-sized or Enterprise customers.
• Proven track record of closing revenue opportunities.

Responsibilities

• Lead high-touch account management for mid-sized and enterprise customers.
• Execute technical and operational onboarding for mid-sized and enterprise customers.
• Drive upsell and cross-sell opportunities within your customer portfolio.

Skills

Customer Success Management

API integration

Technical Acumen

Commercial Growth

Tools

Intercom

HubSpot

Slack

Monday.com

Job description

A progressive technology company based in London is seeking a Customer Success Manager to oversee customer relationships and optimize service delivery. Responsibilities include managing account onboarding, driving upsell opportunities, and enhancing customer satisfaction. This role demands extensive experience in Customer Success within SaaS or PropTech sectors and offers a competitive salary of £45,000 to £55,000 annually, plus performance-linked incentives and equity options.