Customer Success Executive - Grow SaaS Adoption & Growth

Onetrace Ltd; Greater London; Hybrid; GBP 35,000 - GBP 50,000; Full time

Job summary

A fast-growing tech company in the UK is seeking a Customer Success Executive to ensure customers derive lasting value from their platform. The role involves engaging with clients to understand their needs, drive platform adoption, and uncover upsell opportunities. Ideal candidates have experience in customer-facing roles, excellent communication skills, and a passion for customer success. This position offers a hybrid working model, competitive perks including parental leave and private medical insurance.

Benefits

25 days PTO plus bank holidays

Enhanced parental leave

Private medical insurance with Bupa

NEST pension scheme

Appraisal and recognition programs

Remote work abroad opportunities

Team social events and off-sites

Qualifications

• Experience in a customer-facing role within a tech or SaaS environment.
• Strong understanding of SaaS products with a passion for helping customers.
• High attention to detail and pride in delivering high-quality work.
• Ability to communicate concepts clearly to diverse audiences.

Responsibilities

• Engage customers through structured check-ins to understand their needs.
• Build a clear picture of customers' requirements through thoughtful conversations.
• Identify and scope upsell and cross-sell opportunities.
• Partner with Customer Success Managers for support and insights.

Skills

Customer-facing experience

Excellent people skills

Attention to detail

Clear communication skills

Organisational skills

Tools

Intercom

Planhat

Job description

A fast-growing tech company in the UK is seeking a Customer Success Executive to ensure customers derive lasting value from their platform. The role involves engaging with clients to understand their needs, drive platform adoption, and uncover upsell opportunities. Ideal candidates have experience in customer-facing roles, excellent communication skills, and a passion for customer success. This position offers a hybrid working model, competitive perks including parental leave and private medical insurance.