Front of House & Workplace Experience Lead

Dentsu International; Manchester; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A multinational marketing company located in Manchester is seeking an experienced Front of House professional. This role is crucial for ensuring a positive and efficient client experience from arrival to departure, requiring strong customer service and administrative skills. The successful candidate will manage client visits and meeting room bookings while maintaining the presentation and efficiency of Front of House services. Candidates should have a minimum of 3 years in customer service and the ability to adapt to changing business needs.

Qualifications

• Minimum of 3 years' experience in customer service.
• Experience with visitor management and room booking systems preferred.
• Ability to work flexibly in line with business requirements.

Responsibilities

• Support a smooth client journey from arrival to departure.
• Build positive relationships with key client contacts.
• Ensure the presentation of Front of House and services is excellent.
• Implement and review procedures to ensure visitor safety.
• Manage client visits and meeting room bookings efficiently.

Skills

Customer service skills

Attention to detail

Administrative skills

Ability to adapt to change

Effective communication

Job description

A multinational marketing company located in Manchester is seeking an experienced Front of House professional. This role is crucial for ensuring a positive and efficient client experience from arrival to departure, requiring strong customer service and administrative skills. The successful candidate will manage client visits and meeting room bookings while maintaining the presentation and efficiency of Front of House services. Candidates should have a minimum of 3 years in customer service and the ability to adapt to changing business needs.