Front of House Lead, Client Experience (Manchester)

Merkle Company; Manchester; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading services provider in Manchester is seeking a Front of House Coordinator to enhance client experiences. This role involves managing the Front of House function, ensuring exceptional service delivery, and maintaining office presentation. Candidates should have a supervisory background in customer service with at least 3 years of experience. The position demands excellent administrative and communication skills. This is a permanent, full-time position located in Manchester, offering an opportunity to contribute to a supportive work environment.

Qualifications

• Minimum of 3 years' experience in customer service.
• Experience in front of house, reception, hospitality, or concierge services.
• Excellent attention to detail and customer service skills.

Responsibilities

• Ensure a smooth client journey from arrival to departure.
• Build relationships with key client contacts.
• Manage meeting room bookings and client visits.

Skills

Supervisory skills

Customer service

Administrative skills

Communication skills

Job description

A leading services provider in Manchester is seeking a Front of House Coordinator to enhance client experiences. This role involves managing the Front of House function, ensuring exceptional service delivery, and maintaining office presentation. Candidates should have a supervisory background in customer service with at least 3 years of experience. The position demands excellent administrative and communication skills. This is a permanent, full-time position located in Manchester, offering an opportunity to contribute to a supportive work environment.