Front of House & Workplace Experience Lead

Carat NZ; Manchester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading marketing agency in Manchester seeks an experienced Front of House professional to ensure smooth client interactions from arrival through to departure. Responsibilities include managing client visits, maintaining meeting room presentations, and enhancing service procedures to ensure optimum experience. The ideal candidate will have a minimum of 3 years' customer service experience, strong administrative skills, and the ability to adapt to business needs while maintaining effective communication across teams.

Qualifications

• Minimum of 3 years' experience in customer service.
• Excellent administrative skills with close attention to detail.
• Experience working with visitor management and room booking systems preferred.

Responsibilities

• Support the business in ensuring a smooth client journey from arrival to departure.
• Build positive relationships with key client points of contact.
• Ensure Front of House procedures are implemented and reviewed.

Skills

Customer service

Administrative skills

Communication

Flexibility

Job description

A leading marketing agency in Manchester seeks an experienced Front of House professional to ensure smooth client interactions from arrival through to departure. Responsibilities include managing client visits, maintaining meeting room presentations, and enhancing service procedures to ensure optimum experience. The ideal candidate will have a minimum of 3 years' customer service experience, strong administrative skills, and the ability to adapt to business needs while maintaining effective communication across teams.