Front of House Team Leader — Elevate Visitor Experience

Portico Corporate Reception Management Ltd; Manchester; On-site; GBP 34,000; Full time

Job summary

A leading corporate reception service provider is seeking a Front of House Team Leader for their Manchester office. The successful candidate will supervise and develop a diverse team to ensure exceptional visitor experiences for one of the world's largest international banks. Responsibilities include managing the reception team effectively, fostering excellent service standards, and engaging with clients and stakeholders. Previous supervisory experience in a customer service role is essential. This is a 9-month maternity cover contract with a salary of £33,762.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Previous supervisory customer service experience is essential.
• Experience in a hospitality or customer service environment is preferred.
• Proven ability to engage with others and promote change.

Responsibilities

• Supervise and develop the reception team.
• Ensure a positive visitor experience and service excellence.
• Handle multiple requests and foster team engagement.

Skills

Excellent communication skills

Attention to detail

Proactive and flexible attitude

Ability to supervise a team

Ability to handle multiple requests

Job description

A leading corporate reception service provider is seeking a Front of House Team Leader for their Manchester office. The successful candidate will supervise and develop a diverse team to ensure exceptional visitor experiences for one of the world's largest international banks. Responsibilities include managing the reception team effectively, fostering excellent service standards, and engaging with clients and stakeholders. Previous supervisory experience in a customer service role is essential. This is a 9-month maternity cover contract with a salary of £33,762.