Guest Services Host: Create Unforgettable Stays

PPHE Hotel Group; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A hotel organization in London seeks a Guest Services Host/ess to provide exceptional customer service and create memorable experiences for guests. You will need to manage requests with politeness and care while aligning with the company's values. The role offers competitive pay and extensive benefits such as discounted hotel rates and meal provisions. Ideal candidates should have strong interpersonal and communication skills, along with relevant experience in a hospitality setting.

Benefits

Heavily discounted hotel room rates

50% F&B discount

30 days holiday per year

Two free meals per day

Access to pay before payday through Wagestream

Recommend a Friend scheme - £750

Discounted prices through BenefitHub

Great gym discounts

Travel season ticket loans

Qualifications

• Previous experience as a Switchboard Operator or Guest Services Host/ess.
• Ability to manage requests promptly and helpfully.
• Alignment with company values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.

Responsibilities

• Be the first and last person guests call for assistance.
• Create an amazing impression with a passionate approach to service.

Skills

Excellent interpersonal skills

Ability to connect with others

Good command of English

Excellent communication skills

Caring attitude

Job description

A hotel organization in London seeks a Guest Services Host/ess to provide exceptional customer service and create memorable experiences for guests. You will need to manage requests with politeness and care while aligning with the company's values. The role offers competitive pay and extensive benefits such as discounted hotel rates and meal provisions. Ideal candidates should have strong interpersonal and communication skills, along with relevant experience in a hospitality setting.