IT Service Lead - Hybrid, Glasgow

Iberdrola SA; Glasgow; Hybrid; GBP 57,000 - GBP 72,000; Full time

Job summary

A leading utility company in Glasgow is seeking an IT Service Lead to oversee service improvement across operations. This role involves managing IT service delivery and working with diverse stakeholders to ensure high-quality support services. The ideal candidate has substantial experience in IT service management, particularly in implementing ITIL practices. With a competitive salary of £57-72K plus bonuses, this position offers hybrid working options and numerous employee benefits, including extensive annual leave and health coverage.

Benefits

36 days annual leave

Share Incentive Plan

Technology Vouchers

Electric Vehicle Schemes

Cycle to Work scheme

Life Assurance (4x salary)

Qualifications

• Proven success in IT service management, including IT service delivery and operations.
• Strong understanding of IT control procedures, particularly for change and incident management.
• Excellent communication and stakeholder management skills.

Responsibilities

• Establish and maintain positive working relationships with UK & Global departments.
• Deliver continuous improvement across services by building relationships with global suppliers.
• Coordinate with Business Centres of Excellence to enhance customer experiences.

Skills

IT service management

CMDB Modelling

Change management

Continuous Service Improvement

ITIL processes

Stakeholder management

Education

ITIL V3/V4 Foundation Certified

Tools

ServiceNow

Job description

A leading utility company in Glasgow is seeking an IT Service Lead to oversee service improvement across operations. This role involves managing IT service delivery and working with diverse stakeholders to ensure high-quality support services. The ideal candidate has substantial experience in IT service management, particularly in implementing ITIL practices. With a competitive salary of £57-72K plus bonuses, this position offers hybrid working options and numerous employee benefits, including extensive annual leave and health coverage.