Senior IT Service Delivery Lead for Luxury Retail

Northern Ireland Water Limited; Belfast; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A luxury retail company in Belfast seeks a Service Delivery Manager to oversee IT service delivery as it navigates a digital transformation. Candidates should have extensive experience in IT management, strong vendor relations, and the ability to engage non-technical stakeholders. The role emphasizes communication, autonomy, and a polished professional approach. Competitive salary and benefits package included with the opportunity to influence a well-known luxury brand.

Benefits

Highly competitive salary

Excellent bonus scheme

Health Shield & Private Medical Insurance – Provided from Day 1

Bupa health check every two years

Contributory pension scheme

33 days annual leave + your birthday off

Cycle to Work Scheme

Car park pass during working hours

30% discount on A-Link with Translink

Generous colleague purchase scheme

Staff discount on selected luxury products

Qualifications

• Proven experience in IT service delivery, IT operations or IT leadership.
• Strong supplier and third-party vendor management experience.
• Excellent communication skills, engaging confidently with non-technical stakeholders.

Responsibilities

• Act as the main on-site point of contact for all IT-related matters.
• Manage and coordinate third-party IT suppliers and MSPs.
• Oversee the optimization and enhancement of core IT systems.

Skills

IT service delivery

Supplier management

Microsoft environment

Communication skills

Organizational skills

Tools

Salesforce

Microsoft Dynamics Business Central

Microsoft Intune

Job description

A luxury retail company in Belfast seeks a Service Delivery Manager to oversee IT service delivery as it navigates a digital transformation. Candidates should have extensive experience in IT management, strong vendor relations, and the ability to engage non-technical stakeholders. The role emphasizes communication, autonomy, and a polished professional approach. Competitive salary and benefits package included with the opportunity to influence a well-known luxury brand.