Italian-Speaking Travel Assistance Case Manager – Flexible

Cover-More Group; Uxbridge; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A global travel assistance provider is seeking a Travel Assistance Case Manager (Italian Speaking) in Uxbridge. The role involves providing support to travellers facing emergencies, utilizing strong problem-solving and interpersonal skills. Candidates should be empathetic, critical thinkers with proficiency in English and Italian. This permanent full-time position offers a flexible schedule, competitive benefits, and the opportunity to make a difference in people's lives. Apply today to join a dedicated team!

Benefits

Income protection

Company subsidised pension

25 days annual leave

Employee reward and recognition scheme

Flexible working opportunities

Competitive family and parental leave program

Fitness reimbursement scheme

Volunteering leave

Online learning and training opportunities

Work anniversary leave

Qualifications

• Strong problem-solving and decision-making skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Passion for helping others and responding with empathy.

Responsibilities

• Provide logistical problem-solving support to travellers in emergency situations.
• Deliver accurate and timely service in high-stakes situations.
• Help travellers understand the services available for support.

Skills

Interpersonal skills

Problem solving

Conflict resolution

Critical thinking

Empathy

Multilingual proficiency (English and Italian)

Job description

A global travel assistance provider is seeking a Travel Assistance Case Manager (Italian Speaking) in Uxbridge. The role involves providing support to travellers facing emergencies, utilizing strong problem-solving and interpersonal skills. Candidates should be empathetic, critical thinkers with proficiency in English and Italian. This permanent full-time position offers a flexible schedule, competitive benefits, and the opportunity to make a difference in people's lives. Apply today to join a dedicated team!