French-Speaking Travel Assistance Case Manager

Cover-More Group; Uxbridge; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A global travel assistance provider in Uxbridge seeks a Travel Assistance Case Manager who is multilingual and empathetic to help travellers in emergencies. Responsibilities include providing logistical support, problem-solving in high-stakes situations, and offering emotional reassurance. Ideal candidates will possess excellent interpersonal skills, a strong desire to help, and must be available for four 10-hour shifts weekly. The role offers career growth and flexibility, emphasizing work-life balance and diverse benefits.

Benefits

Income protection

Company subsidised pension

25 days annual leave

Flexible working opportunities

Fitness reimbursement scheme

Volunteering leave

Qualifications

• Professionally proficient in English and French.
• Ability to thrive in a fast-paced, dynamic environment.
• Desire to help people with a passion for service.

Responsibilities

• Provide logistical support and problem-solving for travellers in emergencies.
• Maintain a calm and empathetic demeanor during interactions.
• Work with teams to locate medical assistance and facilitate payments.

Skills

Interpersonal skills

Problem-solving

Conflict resolution

Empathy

Critical thinking

Job description

A global travel assistance provider in Uxbridge seeks a Travel Assistance Case Manager who is multilingual and empathetic to help travellers in emergencies. Responsibilities include providing logistical support, problem-solving in high-stakes situations, and offering emotional reassurance. Ideal candidates will possess excellent interpersonal skills, a strong desire to help, and must be available for four 10-hour shifts weekly. The role offers career growth and flexibility, emphasizing work-life balance and diverse benefits.