Portuguese-Speaking Travel Assistance Case Manager

Cover-More Group; Uxbridge; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A global travel assistance provider based in Uxbridge is seeking a Travel Assistance Case Manager. The role requires providing critical support to travellers in emergencies, focusing on empathy and problem solving. Candidates must be fluent in Portuguese and English, with strong interpersonal skills and the ability to thrive in a fast-paced environment. This full-time position allows for a hybrid working model after initial training, promoting work-life balance and career growth opportunities.

Benefits

Income protection

Company subsidised pension

25 days annual leave

Employee reward and recognition scheme

Flexible working opportunities

Competitive family and parental leave program

Fitness reimbursement scheme

Volunteering leave

Online learning and training opportunities

Work anniversary leave

Qualifications

• Professional proficiency in Portuguese and English.
• Strong decision-making skills and ability to follow processes.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide care for customers in emergency situations.
• Assist in logistical problem solving throughout travels.
• Facilitate communication between travellers and medical professionals.

Skills

Interpersonal skills

Problem solving

Critical thinking

Conflict resolution

Empathy

Job description

A global travel assistance provider based in Uxbridge is seeking a Travel Assistance Case Manager. The role requires providing critical support to travellers in emergencies, focusing on empathy and problem solving. Candidates must be fluent in Portuguese and English, with strong interpersonal skills and the ability to thrive in a fast-paced environment. This full-time position allows for a hybrid working model after initial training, promoting work-life balance and career growth opportunities.