Aftersales Experience Lead - Customer & Fleet Ops

AnaVation LLC; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading vehicle management company in Greater London seeks an Aftersales Experience Specialist to enhance customer relationships post-sale. You will oversee onboarding, vehicle exchanges, and fleet management, ensuring excellent customer service and efficient operations. Ideal candidates have strong problem-solving skills, excellent communication abilities, and a full UK driver's license. The role requires daily commuting to the Cricklewood hub and offers a performance-based bonus and various health benefits.

Benefits

Performance based bonus

5 additional days of flexi leave

Birthday day off

5 fully paid sick days per year

Wellbeing support and access to counselling

Career growth support

Health insurance and wellness allowance

Qualifications

• A full UK Driver's Licence is required.
• Ability to manage customer expectations effectively.
• Comfortable commuting to Cricklewood, London hub daily.

Responsibilities

• Oversee customer onboarding, vehicle exchanges, and fleet management.
• Address customer issues, applying innovative problem-solving skills.
• Provide a high-quality customer experience.
• Manage the hub’s fleet and ensure vehicle availability.
• Serve as the primary point of contact for existing customers.

Skills

Customer service skills

Problem-solving abilities

Organizational skills

Communication skills

Ability to multitask

Job description

A leading vehicle management company in Greater London seeks an Aftersales Experience Specialist to enhance customer relationships post-sale. You will oversee onboarding, vehicle exchanges, and fleet management, ensuring excellent customer service and efficient operations. Ideal candidates have strong problem-solving skills, excellent communication abilities, and a full UK driver's license. The role requires daily commuting to the Cricklewood hub and offers a performance-based bonus and various health benefits.