Aftersales Executive: Customer Experience & Service

Dubizzle Limited; Macclesfield; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading automotive dealership in Macclesfield seeks a passionate Aftersales Executive to enhance customer satisfaction. In this role, you will manage service appointments, assist customers with inquiries, and promote aftersales products. Ideal candidates will have experience in customer service, strong communication skills, and a proactive approach to problem-solving. The position offers a competitive salary plus bonus, along with numerous benefits including training, holidays, and pension contributions.

Benefits

Mercedes Benz training and leadership programmes

Refer a friend scheme – up to £1000

Funded ongoing training

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday, rising to 38 days

Wellbeing Support

Company Pension

On site gym

Qualifications

• Experience in an aftersales or customer service role, preferably within the automotive industry.
• Strong interpersonal skills and a proactive attitude.
• A valid driver's licence is required.

Responsibilities

• Efficiently schedule and manage service appointments for customers.
• Provide updates to customers regarding their vehicles and service status.
• Promote aftersales services to enhance customer experience.
• Collaborate with departments to ensure seamless service delivery.

Skills

Customer service experience

Excellent communication

Organizational skills

Problem-solving attitude

Team collaboration

Job description

A leading automotive dealership in Macclesfield seeks a passionate Aftersales Executive to enhance customer satisfaction. In this role, you will manage service appointments, assist customers with inquiries, and promote aftersales products. Ideal candidates will have experience in customer service, strong communication skills, and a proactive approach to problem-solving. The position offers a competitive salary plus bonus, along with numerous benefits including training, holidays, and pension contributions.