Aftersales Customer Liaison & Scheduler

Dubizzle Limited; Birmingham; On-site; GBP 29,000; Full time

Job summary

A dynamic automotive dealership in Birmingham is seeking an Aftersales Executive to enhance customer experience. You will manage service appointments, respond to inquiries, and ensure customer satisfaction. Ideal candidates have experience in aftersales or customer service, exceptional communication skills, and a valid driver's license. This role offers a salary of £29,000 plus OTE bonus and various benefits including training programs and a pension scheme.

Benefits

A range of Mercedes Benz training and leadership programmes

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday (including bank holidays), rising to 38 days with length of service

Wellbeing Support

Company Pension

Qualifications

• Previous experience in an aftersales or customer service role within the automotive sector.
• Exceptional communication skills and a commitment to delivering outstanding customer service.
• Strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced environment while managing multiple tasks.
• A valid driver's licence is essential.

Responsibilities

• Respond promptly to customer enquiries regarding service appointments and aftersales enquiries.
• Schedule and manage service appointments, ensuring optimal workflow in the service department.
• Collaborate closely with service and parts teams to provide timely updates and information to customers.
• Proactively seek customer feedback and address any issues or concerns in a professional manner.
• Assist in promoting aftersales initiatives to maximize customer engagement and satisfaction.
• Work towards achieving key performance indicators related to aftersales service.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Job description

A dynamic automotive dealership in Birmingham is seeking an Aftersales Executive to enhance customer experience. You will manage service appointments, respond to inquiries, and ensure customer satisfaction. Ideal candidates have experience in aftersales or customer service, exceptional communication skills, and a valid driver's license. This role offers a salary of £29,000 plus OTE bonus and various benefits including training programs and a pension scheme.