Automotive Aftersales Manager — Lead Service Excellence

Arnold Clark Group; Chertsey; On-site; GBP 35,000 - GBP 50,000; Full time

Job summary

A leading automotive retailer in Chertsey is seeking an experienced Aftersales Manager to oversee service operations at their Motorstore. The role involves managing and mentoring staff, ensuring compliance with policies, and delivering excellent customer service. Ideal candidates will have experience in a similar role, strong leadership and communication skills, and a passion for customer satisfaction. This is a full-time position located in Chertsey, offering a supportive working environment and numerous employee benefits.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Qualifications

• Experience managing a service team in an automotive setting.
• Excellent communication and organizational skills.
• Ability to deliver exceptional customer service.

Responsibilities

• Manage and coach a team of technicians and advisors.
• Ensure productivity and efficiency targets are met.
• Resolve customer issues promptly to maintain satisfaction.
• Ensure compliance with company and safety policies.
• Analyze financial reports and motivate staff.

Skills

Previous experience in a similar role

Strong communication and influencing skills

A passion for delivering great customer service

Leadership skills

Good organisation and IT skills

High levels of accuracy and attention to detail

Calm under pressure

Understanding of sales opportunities

Full clean driving licence

Job description

A leading automotive retailer in Chertsey is seeking an experienced Aftersales Manager to oversee service operations at their Motorstore. The role involves managing and mentoring staff, ensuring compliance with policies, and delivering excellent customer service. Ideal candidates will have experience in a similar role, strong leadership and communication skills, and a passion for customer satisfaction. This is a full-time position located in Chertsey, offering a supportive working environment and numerous employee benefits.