Aftersales Leader: Drive Premium Service & Profitability

BMW; Cobham; On-site; GBP 40,000 - GBP 50,000; Full time

Job summary

A leading premium automotive brand in Cobham is looking for an Aftersales Manager to oversee service and parts departments. This role involves leading a motivated team, ensuring customer satisfaction, managing budgets, and compliance with company standards. Ideal candidates will have proven experience in senior service management roles, strong leadership skills, and a passion for providing exceptional service. Competitive salary, performance bonus, and a company car offered.

Benefits

Competitive salary and performance bonus

Company car and benefits package

Ongoing manufacturer training and development

Qualifications

• Proven experience in an Aftersales Manager or senior Service Management role within the automotive sector.
• Strong leadership and people development skills.
• Commercially focused with a track record of achieving targets.
• High level of IT and reporting capability.

Responsibilities

• Lead, manage and motivate the aftersales team across service and parts.
• Drive departmental profitability and productivity.
• Ensure compliance with BMW standards and operating procedures.
• Build strong relationships with customers and manufacturer partners.

Skills

Leadership

Customer-first mindset

Organisational skills

Communication skills

IT and reporting capability

Job description

A leading premium automotive brand in Cobham is looking for an Aftersales Manager to oversee service and parts departments. This role involves leading a motivated team, ensuring customer satisfaction, managing budgets, and compliance with company standards. Ideal candidates will have proven experience in senior service management roles, strong leadership skills, and a passion for providing exceptional service. Competitive salary, performance bonus, and a company car offered.