Front of House Team Leader

Portico Corporate Reception Management Ltd; Manchester; On-site; GBP 34,000; Full time

Job summary

A leading corporate reception service provider is seeking a Front of House Team Leader for their Manchester office. The successful candidate will supervise and develop a diverse team to ensure exceptional visitor experiences for one of the world's largest international banks. Responsibilities include managing the reception team effectively, fostering excellent service standards, and engaging with clients and stakeholders. Previous supervisory experience in a customer service role is essential. This is a 9-month maternity cover contract with a salary of £33,762.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Previous supervisory customer service experience is essential.
• Experience in a hospitality or customer service environment is preferred.
• Proven ability to engage with others and promote change.

Responsibilities

• Supervise and develop the reception team.
• Ensure a positive visitor experience and service excellence.
• Handle multiple requests and foster team engagement.

Skills

Excellent communication skills

Attention to detail

Proactive and flexible attitude

Ability to supervise a team

Ability to handle multiple requests

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Would you like to be based at the Manchester offices of one of the largest international banks in the world?!

We are looking for a Front of House Team Leader to supervise our amazing welcome team, ensuring this prestigious bank remains a market leader for positive visitor experience and service excellence.

The role of the Team Leader is to supervise and develop the team to provide the highest level of client care and personal service to all stakeholders in the Client's business which includes visitors, clients and internal stakeholders.

Hours: 40 hours per week, flexible shifts between 7am-6pm from Mon-Fri
Salary: £33,762

Please note that this is 9-month maternity leave contract.

The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible and have a can-do attitude, with the ability to set the example, supervise and develop a large, diverse team and promote change. The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously.

Previous supervisory customer service experience is essential. Preferably, within a similar environment.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.