Receptionist

PPHE Hotel Group; Greater London; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A premier hotel group in Greater London is seeking a dedicated Receptionist to provide excellent customer service and create memorable experiences for guests. You will be the first and last point of contact, managing guest requests with a helpful attitude. Ideal candidates should possess strong interpersonal skills and prior experience in a customer-facing role. This role offers competitive compensation of £12.65 per hour, including various employee benefits such as discounted hotel rates and generous holiday entitlements.

Benefits

30 days of holiday including bank holidays

Discounted hotel rates

50% off food and beverage

Two free meals per day

Access to pay in advance

Recommend a Friend scheme

Gym discounts

Travel season ticket loans

24/7 Employee Assistance Programme

Qualifications

• Excellent interpersonal skills and the ability to connect with others.
• Ability to manage requests promptly and politely.
• Good command of English and excellent communication skills.
• Previous experience in a customer-facing role or as a Receptionist.

Responsibilities

• Be the first and last person our guests see.
• Create an amazing impression through great service.
• Manage guest requests helpfully and with a caring attitude.

Skills

Interpersonal skills

Communication

Customer service

Job description

Salary: £12.65 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Receptionist, you are the first and last person our guests see. Your helpful, can‑do approach and passion for great service will create an amazing impression each and every time.

As a Receptionist, you will receive:

• Salary: £12.65 per hour plus incentive
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

The ideal candidate for the Receptionist role will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience in a customer‑facing role or as a Receptionist in the hospitality sector

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award‑winning restaurants and bars.