Hotel Reception Manager

Park Plaza Cardiff; Cardiff; On-site; GBP 30,000 - GBP 35,000; Full time

Job summary

A prestigious hotel in Cardiff is seeking a Full Time Hotel Reception Manager to lead the front desk team. You will ensure outstanding guest experiences by inspiring and supporting your team while managing daily operations. Previous hotel reception experience, strong organizational and communication skills, and a passion for customer service are essential. This full-time role offers a permanent position with various benefits. Join us to deliver exceptional service and maintain high operational standards.

Benefits

Discounts across Park Plaza brands

Employee assistance programme

Additional leave

Discounted or free food

Free fitness classes

On-site gym

Referral programme

Qualifications

• Previous related hotel reception experience with knowledge of front office systems.
• Excellent organizational ability to prioritize tasks.
• Clear communication skills, both verbally and in writing.
• Passion for delivering excellent customer service.
• Experience in a Duty Manager or similar role.

Responsibilities

• Manage front desk team and daily operations.
• Ensure exceptional guest service and team motivation.
• Achieve occupancy, room rate, and revenue targets.
• Complete Duty Management shifts regularly.

Skills

Hotel reception experience

Organizational ability

Strong communication skills

Customer service passion

Finance knowledge

Job description

We are looking for aFull Time Hotel Reception Managerat the Park Plaza Cardiff.

At Park Plaza, Cardiff we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the hotel, you will do more than just welcome our guests. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can-do approach who leads from the front to ensure the Reception Team delivers a memorable experience for every guest.

The Park Plaza Hotel Cardiff is a successful 4-star deluxe hotel located in the heart of the city. The hotel offers 129 guestrooms, our LKB brasserie style restaurant and bar, a range of event facilities including our Moroccan themed Kuku event space and our luxurious Laguna Health & Spa.

Key Duties and Responsibilities:

• As Reception Manager you will report into the Rooms Division Manager and will be responsible for the front desk team and the day-to-day management of the department.
• You will be required to ensure that your team delivers an exceptional welcome and lasting customer service experience, responding to all guest enquiries in a proactive and positive way.
• You will promote a helpful and professional image and be fully focused on achieving the business targets.
• This is a hands-on role, working alongside your team to inspire, motivate and support them in the delivery of standards and financial targets.
• Ensuring that the hotel meets its forecasted occupancy, room rate and rev par targets on a daily basis.
• You will also be required to complete Duty Management shifts on a regular basis.

What you will Need:

• Previous related hotel reception experience with a strong knowledge of computerised front office systems.
• Positive approach with excellent organisational ability to prioritise multiple tasks.
• Strong clear communication skills, both verbally and in writing.
• Passion for delivering excellent customer service with the ability to correspond courteously and efficiently with our guests.
• Plays a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
• Good knowledge of Finance and Rooms Revenue Management.
• Has previous experience as a Duty Manager, Reception Manager or similar role in a hotel

Benefits Include:

• Discounts and employee rates across the Park Plaza and Radisson global brands.
• Employee assistance programme

Job Types: Full-time, Permanent

• Additional leave
• Discounted or free food
• Free fitness classes
• On-site gym
• Referral programme

Ability to commute/relocate:

• Cardiff CF10 3AL: reliably commute or plan to relocate before starting work (preferred)