Doorperson

PPHE Hotel Group; Greater London; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A leading hotel group in London is seeking a Doorperson to provide exceptional service to guests. As the first and last point of contact, the Doorperson will greet guests, assist with luggage, and ensure a welcoming atmosphere. Excellent interpersonal and communication skills are essential, and while previous experience is preferred, it is not mandatory. Attractive benefits include a competitive salary, wellness days, and employee discounts. Join us to help create memorable moments for our guests.

Benefits

Salary: £12.49 per hour

30 days holiday including bank holidays

Two free meals per day

Discounted hotel rates

F&B discounts

Access to 40% of pay before payday

Recommend a friend scheme – up to £750

Gym discounts

Free cycling lessons

Discounted prices at hundreds of stores

Free dry cleaning for work uniform

Annual Staff parties and events

Qualifications

• Good command of English and communication skills.
• Previous experience as a Doorperson is preferable but not essential.
• Ability to connect with and assist guests promptly.

Responsibilities

• Greet guests and open doors.
• Assist with luggage and delivery of packages.
• Ensure guest satisfaction by liaising with relevant teams.

Skills

Interpersonal skills

Excellent communication skills

Customer service orientation

Job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.

As ourDoorperson,you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

OurDoorperson completes tasks relevant to but not limited tothe arrival and departure of guests such as greeting, opening doors, offering direction and information, assisting with luggage and liaising with relevant teams to ensure guest satisfaction.

As aDoorpersonyou will receive:

• Salary:£12.49 per hour
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day- including days off if you wish to come in!
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

We are looking for ourDoorperson, who:

• Has excellent interpersonal skills and is able to connect with others
• Will manage requests promptly, helpfully, politely and with a caring attitudeWill be responsible for welcoming and assisting guests with delivering or storing their luggage and the delivery of packages
• Possesses a good command of English and has excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Has previous experience as aDoorpersonis preferable but not essential

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.