Receptionist

PPHE Hotel Group; Greater London; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A hospitality group in Greater London is seeking a Receptionist to provide outstanding service and create a positive impression for guests. The role requires excellent interpersonal and communication skills along with experience in a customer-facing environment. The position offers various benefits including a competitive salary, wellness days, generous discounts, and access to an Employee Assistance Programme. Join a dedicated team focused on delivering memorable experiences for travelers.

Benefits

Two wellness days per year

Heavily discounted hotel room rates

50% food and beverage discount

Two free meals per day

Access to 40% of your pay before payday

Recommend a Friend scheme - £750

Discounts at online and high street stores

Gym discounts

Travel season ticket loans

Uniforms provided and free dry cleaning

Annual staff parties and events

Qualifications

• Excellent interpersonal skills and the ability to connect with others.
• Manage requests promptly, helpfully, politely and with a caring attitude.
• Possess a good command of English and excellent communication skills.
• Previous experience in a customer-facing role or as a Receptionist.

Responsibilities

• Be the first and last person our guests see.
• Create an amazing impression through great service.

Skills

Excellent interpersonal skills

Ability to connect with others

Good command of English

Excellent communication skills

Customer service experience

Job description

Location: Park Plaza Westminster Bridge London, United Kingdom

Salary: £12.65 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As ourReceptionist,you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As aReceptionist,you will receive:

• Salary: £12.65 per hour plus incentive
• Two wellness days per year, meaning all teammembers start with 30 days of holiday per year – including bank holidays,increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

The ideal candidate for the Receptionist role will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience in a customer-facing role or as aReceptionistin the hospitality sector

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.