Guest Service Host

PPHE Hotel Group; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A hotel organization in London seeks a Guest Services Host/ess to provide exceptional customer service and create memorable experiences for guests. You will need to manage requests with politeness and care while aligning with the company's values. The role offers competitive pay and extensive benefits such as discounted hotel rates and meal provisions. Ideal candidates should have strong interpersonal and communication skills, along with relevant experience in a hospitality setting.

Benefits

Heavily discounted hotel room rates

50% F&B discount

30 days holiday per year

Two free meals per day

Access to pay before payday through Wagestream

Recommend a Friend scheme - £750

Discounted prices through BenefitHub

Great gym discounts

Travel season ticket loans

Qualifications

• Previous experience as a Switchboard Operator or Guest Services Host/ess.
• Ability to manage requests promptly and helpfully.
• Alignment with company values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.

Responsibilities

• Be the first and last person guests call for assistance.
• Create an amazing impression with a passionate approach to service.

Skills

Excellent interpersonal skills

Ability to connect with others

Good command of English

Excellent communication skills

Caring attitude

Job description

Location: Park Plaza Westminster Bridge London, United Kingdom

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Guest Services Host/ess,you are the first and last person our guests call. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As aGuest Services Host/ess,you will receive:

• Salary: £12.65 per hour
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Start with 30 days holiday per year - incl bank holidays
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

The ideal candidate for the Guest Services Host/ess role will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience as a Switchboard Operator or Guest Services Host/ess

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.