Receptionist

PPHE Hotel Group; Greater London; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A leading hotel group in Greater London is seeking a Receptionist to create a welcoming atmosphere for guests. The ideal candidate will possess excellent communication and interpersonal skills, ensuring a great service experience. This role includes a competitive salary of £12.65 per hour, extensive perks such as wellness days, meal provisions, and discounted travel options. Join a dynamic team dedicated to making memorable moments for guests.

Benefits

30 days of holiday including bank holidays

Discounted hotel room rates

50% F&B discount

Two free meals per day

Access to pay before payday

Recommend a Friend scheme

Discounted retail prices

Gym discounts

Free cycling lessons

Travel season ticket loans

24/7 Employee Assistance Programme

Published rotas

Uniform provided

Qualifications

• Excellent interpersonal skills and a caring attitude.
• Good command of English and communication abilities.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Provide a warm welcome and assist guests with needs.
• Manage guest requests promptly and helpfully.
• Facilitate a memorable guest experience.

Skills

Interpersonal skills

Communication skills

Customer service experience

Job description

Salary: £12.65 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Receptionist, you are the first and last person our guests see. Your helpful, can‑do approach and passion for great service will create an amazing impression each and every time.

As a Receptionist, you will receive:

• Salary: £12.65 per hour plus incentive
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

The ideal candidate for the Receptionist role will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience in a customer‑facing role or as a Receptionist in the hospitality sector

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award‑winning restaurants and bars.