Concierge

PPHE Hotel Group; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading hotel group in Greater London is seeking a dedicated Concierge to provide exceptional service to guests. You will support the Head Concierge and ensure that all guests receive personalized five-star treatment. The ideal candidate should have excellent interpersonal skills, a strong command of English, and previous experience in a hotel environment. Benefits include a competitive salary, wellness days, free meals, and discounted hotel rates across Europe.

Benefits

Salary of £13.48 per hour

30 days of holiday per year

Two free meals per day

Discounted hotel rates

F&B discounts at restaurants

Access to 40% of pay before payday

£750 recommend a friend scheme

Gym discounts

Free cycling lessons

Discounts at hundreds of stores

Free dry cleaning for uniform

Annual staff parties

Qualifications

• Ability to connect with others and promote a professional image.
• Experience in providing five-star personalized service.
• Previous experience as Concierge in a hotel.

Responsibilities

• Support the Head Concierge and represent the department in their absence.
• Manage requests promptly and politely.
• Arrange concierge services including information on local events.

Skills

Excellent interpersonal skills

Good command of English

Excellent communication skills

Job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.

As our Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time.

Your role is to support the Head Concierge and represent the department in their absence.

As a Concierge, you will receive:

• Salary:£13.48 per hourplus great benefits
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day- including days off if you wish to come in!
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

We are looking for our Concierge who:

• Has excellent interpersonal skills and the ability to connect with others
• Promotes a helpful and professional image to our guests and our team
  Manages requests promptly, helpfully, politely, and with a caring attitude
• Ensure a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc.
• Who will be responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance, or car services
• Possesses a good command of English and excellent communication skills
• With previous experience as Concierge in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.