Hotel Receptionist

Park Plaza Cardiff; Cardiff; On-site; GBP 24,000; Full time

Job summary

A 4-star deluxe hotel in Cardiff is seeking a Full Time Hotel Receptionist. Responsibilities include managing guest check-ins and check-outs, handling queries and complaints, and processing bills. Applicants should have IT experience, excellent communication skills, and preferably prior reception experience in a similar standard hotel. The role offers a full-time permanent position with benefits including discounted hotel stays, gym memberships, and food. Eligible candidates must be able to work in the UK.

Benefits

Discounted hotel room across the Park Plaza and Radisson brands

Reduced gym/spa membership

Discounted food and beverage

Discounted spa treatments

Monthly passion player (employee of the month)

Employee Assistance Programme

Qualifications

• Minimum 1 year of hotel reception experience preferred.
• Minimum 1 year of customer service experience preferred.
• Ability to handle guest queries and complaints effectively.

Responsibilities

• Check guests in and out of the hotel.
• Handle guest queries and complaints.
• Process bills and manage guest payments.
• Assist guests with special requests.

Skills

IT and telephone experience

Customer service skills

Professional personal image

Organizational skills

Attention to detail

Education

GCSE or equivalent

Tools

Fidelio Opera

Job description

An opportunity has arisen for a Full Time Hotel Receptionist at the Park Plaza Cardiff.

The Park Plaza Hotel Cardiff is a successful 4-star deluxe hotel located in the heart of the city. The hotel offers 129 state-of-the-art guestrooms, a 120 seater Brasserie style restaurant, a busy bar; modern

Schedule:

• 8 hour shift
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Experience:

• Hotel Reception: 1 year (preferred)
• Office: 1 year (preferred)
• Customer Service: 1 year (preferred)
• Hotel: 1 year (preferred)
• Hotel Front Office System: 1 year (preferred)
• Opera Front Office: 1 year (preferred)

meeting and event facilities accommodating up to 150 guests for dinner, the Kuku Club for private hire and the luxurious Laguna Health & Spa.

In this role you will be responsible for providing a professional 4* deluxe front desk service to all our guests and visitors.

Duties Include:

• Checking guests in and out of the hotel
• Room allocation and management
• Answering and directing all phone calls that come into the business
• Handling any guest queries and complaints and resolving them effectively and efficiently
• Dealing with reservation enquiries
• Assisting guests with any special requests e.g., transport, tickets, additional requirements etc.
• Processing bills and managing guest payments
• Handling show arounds and sale enquiries when needed

Working 5 out of 7 days as per departmental rota.

Applicants will need:

• IT and telephone experience - ideally with Fidelio Opera
• To be able to project a professional personal image
• To be numerate, literate and have excellent verbal communication skills
• Experience of delivering a high level of customer service
• To be well organised, methodical and have attention for detail
• Front Desk Reception experience in a similar standard hotel would be preferred

This role is a vital part of our business, receptionists are expected to have an understanding of the business as a whole as the majority of queries come through this department. It is essential that the applicant has the drive to learn and grow within the business. Individuals must show empathy toward guest situations provide the service expected of a 4* deluxe establishment.

Full Time, permanent position working 39 hours per week

Candidates must be eligible to live and work in the UK.

Job Type: Full-time

Pay: £23,322.00 per year

• Discounted hotel room across the Park Plaza and Radisson brands
• Reduced gym/ spa membership
• Discounted food and beverage
• Discounted spa treatments
• Monthly passion player (employee of the month)
• Employee Assistance Programme

If you have the required background and would like to find out more, please submit your CV to the contact details listed below.