Peripatetic Receptionist

Transformationunitgm; Hempstalls; On-site; GBP 25,000; Part time

Job summary

A healthcare organization in England seeks a part-time Peripatetic Receptionist to manage reception duties and support clinical teams. Responsibilities include answering enquiries, booking appointments, and providing administrative assistance. Applicants should have a minimum of NVQ 2 in office procedures and relevant administrative experience. This role promises development opportunities and benefits such as generous leave and flexible working hours. Salary is £24,465 per annum (pro-rata).

Benefits

Generous maternity, paternity and adoption leave

Options for flexible working

Free car parking at all trust sites

Extensive Health and Wellbeing support

Qualifications

• IT skills to RSA 2 level.
• Previous administrative and clerical experience.
• Problem-solving experience.

Responsibilities

• Carry out general reception duties, responding to enquiries.
• Support with room bookings and allocation.
• Provide administrative support to health professionals.

Skills

Effective written and oral communicator

Excellent telephone manner

Organisational skills

Ability to work within a team

Keyboard skills

Education

Educated to NVQ 2 level in office procedures

Tools

Microsoft Word

Job description

Main area Administration Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 22.5 hours per week (Wednesday, Thursday and Friday 08:45 to 17:00, with a 45 min break) Job ref 301-BK-25-7616645

Employer Midlands Partnership University NHS Foundation Trust Employer type NHS Site Smallthorne Health Centre Town Stoke-On-Trent, Staffordshire, Salary £24,465 per annum (pro-rata) Salary period Yearly Closing 17/02/2026 23:59

Peripatetic Receptionist

NHS AfC: Band 2

Job overview

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.

This will be the case for 7 calendar days from: 04/02/2026 to: 10/02/2026 following this the vacancy will be open externally.

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

The post holder will contribute towards a confidential and efficient reception and administration service communicating with clients and visitors to the site in person, as well as over the telephone.

The post holder will be expected to be able to follow instructions, prioritise their work and demonstrate initiative in order to fulfil the requirements of the post.

The role of the receptionist provides an invaluable service to our premise supporting all clinical and non-clinical teams to include taking messages, booking appointments, meet and greet service and ensuring a safe working environment.

Main duties of the job

This job description is generic across the trust and tasks will differ from site to site.

• Carry out general reception duties, responding to enquiries over the telephone and face to face from the public and other professionals.
• Receive on behalf of the Trust, visitors/officials/contractors and dealing with their requirements as necessary
• Support with room bookings and allocation of rooms as required
• Taking and relaying messages both verbal and by telephone, prioritising as appropriate.
• Liaison with staff at all levels throughout the Trust.
• To use various clinical systems to support in the booking in of patients at various clinics/departments
• Meet and greet and booking patients in as required on arrival.
• Provide administrative support to health professionals of a confidential nature including sending sensitive reports under the direction of the Hotel Services Co-ordinator.
• Data inputting.

Working for our organisation

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by>

Generous maternity, paternity and adoption leave

Options for flexible working

Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave

Extensive Health and Wellbeing support and resources

If you work in our community teams, we pay for your time travelling between patients

Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate

Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates

Salary sacrifice bikes up to £2k

Free car parking at all trust sites

Free flu vaccinations every year

Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Detailed job description and main responsibilities

To learn more about this varied and interesting role please see the full job description and person specification.

Please note, we may be required to close this vacancy early if we receive a high volume of applications.

Person specification

QUALIFICATIONS & TRAINING

• IT skills to RSA 2 level
• Educated to NVQ 2 level in office procedures(or working towards) or equivalent experience

EXPERIENCE

• Previous administrative and clerical experience
• Word processing and data inputting experience
• Ability to liaise at all levels
• Problem solving experience
• Experience of working in the NHS

SKILLS, KNOWLEDGE & ABILITIES

• An effective written and oral communicator
• Excellent telephone manner
• Enthusiastic, flexible, polite, confident and able to use initiative and work under pressure
• Excellent organisational skill
• Flexible hours of work to ensure continuity of reception function
• Flexible working to ensure continuity during periods of absence
• Ability to work within a team
• Ability to work without supervision
• Ability to focus on a range of issues at any one time.
• Understanding of NHS
• Excellent keyboard skills

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