Team Administrator

Transformationunitgm; SHREWSBURY; On-site; GBP 24,000 - GBP 27,000; Part time

Job summary

A regional NHS healthcare provider in Shrewsbury is seeking a part-time Team Administrator to support the Liaison Mental Health Team. The role requires excellent communication skills, the ability to organize tasks, and strong IT competency. Key duties include managing telephone inquiries, maintaining calendars, and supporting office functions. A supportive environment for career progression is offered, with comprehensive benefits, including flexible working options and NHS pension.

Benefits

Generous maternity and paternity leave

Flexible working options

Up to 27 days annual leave

Free car parking

Free flu vaccination

Qualifications

• Experience in providing administrative support within a healthcare environment.
• Ability to handle sensitive situations and maintain confidentiality.
• Competence in managing medical referrals and patient files.

Responsibilities

• First point of telephone contact for referrals.
• Organise and prioritise administrative tasks independently.
• Provide organisational support to all staff.

Skills

Excellent interpersonal and communication skills

Strong IT skills

Ability to organise and prioritise workload

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Main area Administrator Grade NHS AfC: Band 3 Contract Permanent: 1 part time post Hours 15 hours per week (Part time post will be at least 15 hours per week up to a maximum of 18.5 hours.) Job ref 301-BK-25-7457604

Employer Midlands Partnership University NHS Foundation Trust Employer type NHS Site The Royal Shrewsbury Hospital Town Shrewsbury Salary £24,937 - £26,598 pro-rata Salary period Yearly Closing 22/02/2026 23:59

Team Administrator

NHS AfC: Band 3

Job overview

An interesting opportunity has arisen within the Liaison Mental Health Team based at Royal Shrewsbury Hospital.

The post holders will provide a varied range of administrative duties and act as a focal point for communication. Excellent interpersonal and communication skills (both written and verbal) are essential, as is an ability to organise and prioritise their own workload to react quickly to changing situations. Strong IT skills are vital so applicants should evidence their experience of using data basis and Microsoft Outlook, Excel and Word on their application.

Training will be given to support your journey within the service, along with 1:1 supervisions & appraisals. We also support ongoing development opportunities if you wish to progress with your career, in-house training and NVQ’s available.

Main duties of the job

Key Responsibilities

• To be the first point of telephone contact for staff at RSH making referrals to the team. Dealing with enquiries which may at times be of a distressing nature/verbally aggressive and require sensitive handling.
• To organise own workload using independent judgement to prioritise required tasks and duties.
• To provide confidential administrative and organisational support to all staff
• To maintain outlook calendars.
• To use a range of office machinery including the use of computerised data systems and word processing facilities.
• To open, sort and distribute mail ensuring that urgent mail receives appropriate attention.
• To carry out general office duties including photocopying and dealing with / ordering stationery levels and team supplies.
• To support the team/ manager in organising the administrative function of the team.
• To process referrals to the team and update patient files as and when required.
• To take minutes of meetings, transcribe minutes and distribute to team members
• To undertake such other duties as may be required.

Working for our organisation

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by

· Supporting your career development and progression.

· Excellent NHS Pension scheme

· Generous maternity, paternity, adoption leave

· Options for flexible working

· Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.

· Extensive Health and Wellbeing support and resources

· If you work in our community teams, we pay for your time travelling between patients.

· Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate

· Salary sacrifice car – fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates

· Salary sacrifice bikes up to £2k

· Free car parking at all trust sites

· Free flu vaccination every year

· Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Detailed job description and main responsibilities

For further information relating to this position please review the attached job description and personal specification is attached

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications.

Person specification

Experience

• • Able to work within a Team environment and contribute effectively to Team development.

Knowledge and Expertise

• • Thorough working knowledge of using Microsoft Office, including data base management.

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