Receptionist

University Hospitals Bristol NHS Foundation Trust; Bristol; On-site; GBP 10,000 - GBP 40,000; Full time

Job description

Main area Administration Medical Directorate Weston Division Grade Band 2 Contract Permanent Hours Part time - 16 hours per week Job ref 387-WD6651-RUH-B

Site Weston General Hospital Town Weston-super-Mare Salary £24,465 pa pro rata Salary period Yearly Closing 26/02/2026 23:59

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

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Job overview

An exciting opportunity has arisen to appoint part-time Receptionists to join the A&E Department at Weston General Hospital.

We are looking for enthusiastic and dynamic candidates who thrive in a busy and supportive working environment. The role of the Receptionist is integral to all that we do.

You must be able to greet patients, be approachable and empathetic to patient needs, while also working effectively under pressure. The role can sometimes be demanding, with telephone calls to answer alongside the needs of patients and other staff. It requires a significant amount of computer work, so high standards of speed and accuracy are essential.

We are recruiting for:

• 3 posts at 24 hours per week
• 1 post at 16 hours per week

These roles will work across 7 days a week, including weekends and bank holidays, on a rotating shift pattern:

• AM shift: 07:00 – 15:30
• PM shift: 15:30 – 00:00

If you are passionate about delivering excellent patient care and enjoy working in a fast-paced environment, we would love to hear from you!

The rota operates on a 6-week rolling basis, ensuring fair distribution of shifts across the team.

Interviews will be held on Tuesday 6th January 2026

Main duties of the job

To provide high quality reception services for the Trust and maintaining the highest standards of service delivery and customer care. Act as a first point of contact assistance to patients, relatives or other members of the public who attend or make contact by phone to the emergency department.

To organise their workload in accordance with the demands of the department.

To co-ordinate daily activities to ensure efficiency of service within the organisation.

To exercise initiative.

To ensure that confidentiality is maintained at all times.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities please refer to the job description document attached to this vacancy.

Person specification

Qualifications

• Good standard of general education at GCSE grade c or above or equivalent
• ECDL, or equivalent qualification or experience of using computer systems and following Microsoft office packages – Word, Excel and Outlook
• Administrative qualification or working towards e.g. NVQ level 2, or equivalent qualification or experience

Knowledge

• Basic knowledge of NHS related legislation and codes of practice i.e. confidentiality and data protection
• A good understanding of how to work electrical equipment i.e. computers, photocopiers and printers
• Knowledge and experience of using computer systems and Microsoft Packages
• Experience of team working to achieve performance targets
• Experience of working in a fast-paced office environment
• Experience of working with the public
• A basic understanding of medical terminology
• Experience of working in the NHS or similar organisation

Skills

• Must have good organisational skills and self-management with ability to multitask to meet targets and deadlines
• Must have excellent customer service skills for both internal and external users both face to face and via telephone
• Must be able to work under pressure with frequent interruptions
• Must have the ability to work alone and as part of a team
• Must be able to think logically and methodically within working practices
• Flexible attitude to ensure that optimum support is offered to the Service Leads and administrators in delivering services to patients
• Ability to put people at ease and recognise emotional needs of visitors

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

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