Administrator

Transformationunitgm; Bristol; On-site; GBP 24,000 - GBP 27,000; Part time

Job summary

A leading health provider in Bristol is seeking a part-time Administrator to support the Electronic Assistive Technology Service. In this role, you will handle appointments, manage the patient database, and coordinate with healthcare professionals. The successful candidate will have experience in an administrative setting, strong communication skills, and the ability to manage workloads in a busy environment. This position offers a salary range of £24,937 - £26,598 pro rata per annum and requires a commitment to patient care and support.

Qualifications

• A minimum of 2 years experience in an administrative role.
• Experience in a pressurised environment and team settings.
• Ability to work independently and manage workload effectively.

Responsibilities

• Co-ordinate appointments for patients and external professionals.
• Manage and maintain the electronic patient database.
• Order and manage equipment stock for the service.

Skills

Extensive administrative experience within a pressured environment

Clear and confident communication skills

Organisational skills

IT proficiency

Education

GCSE grade A-C in English and Maths

Tools

Microsoft Office (Excel, Word)

Job description

Main area Electronic Assistive Technology Service Grade Band 3 Contract Permanent Hours Part time - 22.5 hours per week (working days are negotiable) Job ref 339-NMSK1338-TW

Employer North Bristol NHS Trust Employer type NHS Site Bristol Centre for Enablement Town Bristol Salary £24,937 - £26,598 per annum, pro rata for part time Salary period Yearly Closing 16/02/2026 08:00

Administrator

Band 3

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Job overview

We are seeking a self-motivated, efficient administrator to join our admin team in the Electronic Assistive Technology Service at the Bristol Centre for Enablement! Located at our Bristol base, you will be co-ordinating with team members and patients over multiple sites across the Southwest region.

You will work collaboratively with the clinical and technical teams to facilitate booking of appointments, referral processing, diary management, equipment ordering and receipt for the service. Your ability to communicate clearly and manage enquiries with sensitivity and understanding will be essential as the first point of contact for professionals and for patients, some of whom may have communication difficulties and/or be in emotional distress.

You will play a vital role in a busy and varied environment with frequent interruptions. You must be able to demonstrate strong organisational skills with the ability to work calmly and efficiently under pressure. Multitasking to a high level and prioritising workloads, whilst remaining responsive to the immediate needs of our patients and team, will support the effective running of a rewarding and valued service.

The successful candidate should demonstrate:

• Extensive administrative experience within a pressured environment
• Clear and confident communication skills

Previous applicants need not apply.

Main duties of the job

As one of the administrators within the Electronic Assistive Technology team, you will:

• Co-ordinate appointments, liaise and respond to external healthcare professionals, patients, their families and carers
• Synchronise diaries and arrange work schedules for a busy professional and multi-disciplinary team including booking of appointments
• Receive incoming requests from patients, carers, relatives and other healthcare professionals for repair/replacement of parts and assist in allocation of daily workloads
• Act as a contact point for the service
• Order equipment, receive and sort incoming stock, and update the electronic database (BEST)
• Be responsible for maintaining the electronic database for stock management

Working for our organisation

The Electronic Assistive Technology Service South West offers specialist assessment, provision and ongoing support of equipment for patients of all ages with a range of medical conditions resulting in physical impairment. The service predominantly focusses on controlling the environment and accessing computer technology. This is delivered by a team of Clinical Scientists, Occupational Therapists and Clinical Technicians. The service’s administrative support is located at the main hub at the Bristol Centre for Enablement however, to meet the needs of the Southwest region the service also has smaller bases in Plymouth and Truro.

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed job description and main responsibilities

For a full overview of the Job Description, please refer to the PDF Job Description attached as an additional document to this advert

• Maintain the electronic patient database
• Production of work orders for technical and clinical teams
• Closing of completed work orders and logging of repair details, equipment issued, and planned maintenance results
• Respond to enquiries by telephone or visitors to the service. Offer information when requested and where possible and appropriate, take action to respond to queries directly
• Liaise with health and social care professionals
• Liaise with patients and their families/carers on the telephone, regarding assessments, repairs and other visits made by the service to the patient’s home
• Liaise with the team across all locations on a daily basis
• Liaise with suppliers for quotations, further stock information and ordering
• Assist in allocating standard and priority repair calls
• Co-ordinating diaries and workload of clinical and technical team members across all three bases
• Organisation and co-ordination of home visits for Clinical and Technical staff for assessments, installations, repairs follow-ups and reviews
• Assist in maintaining stock levels/stock location via the electronic database system
• Reception of parts delivered, following process to accept them and add them to the stock
• Type reports, letters and other documentation relevant to the service as needed
• Assist in taking minutes in meetings when required.

Person specification

Education/Training/Qualifications

• GCSE grade A-C (grade 4 and above) or equivalent in English and Maths

Work Experience

• Experience in an administrative role
• Experience working within a pressurised environment
• Experience of working within a team and able to work with people at all levels
• Previous NHS or public sector experience

Knowledge/Skills/Abilities

• IT proficient including ability to use microsoft office software e.g excel, word
• Excellent communication and interpersonal skills, confident and articulate telephone manner
• Organisational skills including meticulous attention to detail, managing and prioritising own workload and working to tight deadlines
• Ability to work unsupervised and on own initiative, self-motivated
• An understanding of confidentiality

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel [phone].

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.