Booking Coordinator

Cambridge University Hospitals; Cambridge; On-site; GBP 24,000 - GBP 27,000; Full time

Job summary

A leading NHS Trust located in Cambridge is seeking a Bookings Coordinator to play a vital role in their temporary staffing operations. The position includes coordinating shift bookings, ensuring clinical areas are adequately staffed, and liaising with various teams. Ideal candidates should have strong communication skills and prior experience in fast-paced or NHS environments. This role offers opportunities for development and a supportive work culture focused on patient care.

Benefits

On-site leisure facilities

Reduced cost bus travel

Flexible working arrangements

Staff break spaces

Qualifications

• Experience working in a fast-paced environment.
• Experience of working in NHS staffing or operational environments.
• Familiarity with NHS staffing priorities.

Responsibilities

• Coordinate and manage shift bookings using Healthroster/BankStaff systems.
• Liaise with clinical and administrative teams to assess staffing needs.
• Train and mentor new Booking Co-ordinators.

Skills

Strong communication and interpersonal skills

High level of accuracy and attention to detail

Ability to work independently

Experience in training or mentoring

Education

5 GCSEs at Grade C or above, including English and Maths

A-level qualifications or equivalent

Tools

Microsoft Office

Healthroster/BankStaff systems

Job description

Main area Staff Bank Services Grade Band 3 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Full Time or Part Time/Flexible working hours may be considered) Job ref 180-F-CVA565

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division Corporate Town Cambridge Salary £24,937 - £26,598 p.a. pro rata Salary period Yearly Closing 12/02/2026 23:59

Job overview

The Band 3 Bookings Coordinator plays a vital role in supporting the Trust’s temporary staffing operations.

This position ensures that clinical and administrative areas are adequately staffed by coordinating the placement of Bank and Agency personnel.

The role requires excellent communication, organisational, and administrative skills to maintain high standards of patient care and service delivery.

Main duties of the job

Coordinate and manage shift bookings using the Healthroster/BankStaff systems, ensuring accurate and timely data entry.

Liaise with clinical and administrative teams to assess staffing needs and confirm shift allocations, where appropriate.

Respond promptly to booking cancellations and reassignments, offering suitable alternatives to maintain coverage, where possible.

Support recruitment processes including scheduling interviews, assisting with onboarding, and responding to queries from temporary workers.
Process documentation for payroll and audit purposes, e.g. medical certificates.

Train and mentor new Booking Co-ordinators and contribute to the development of training materials.

Maintain up-to-date records and generate reports on staffing activity.

Promote a positive image of Staff Bank Services through professional and courteous communication.

Participate in service improvement initiatives and suggest enhancements to booking procedures.

Provide cover for colleagues during periods of absence and contribute to a collaborative team environment.

Support Resourcing initiatives, which may include out of hours events.

Carry out any other duties consistent with the responsibilities of the band.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Please be aware that the salary threshold required for a certificate of sponsorship to be granted is above the starting point of the Agenda for Change band for this role. Therefore those that are new to the NHS may not reach the minimum salary threshold required to obtain a certificate of sponsorship.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- Applied for a Graduate visa
- Or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- Or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

This vacancy will close at midnight on 12th February 2026

Interviews are due to be on the 20th February 2026

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• 5 GCSEs at Grade C or above, including English and Maths or equivalent
• A-level qualifications or equivalent

Experience

• Experience working in a fast-paced environment with the ability to prioritise tasks effectively
• Experience of working in NHS staffing or operational environments

Knowledge

• Proficiency in Microsoft Office applications including Word, Excel and Outlook
• Familiarity with Healthroster/BankStaff systems and understanding of the NHS staffing priorities

Skills

• Strong communication and interpersonal skills, with a focus on customer service
• Ability to work independently and manage workload with minimal supervision
• High level of accuracy and attention to detail in data entry and documentation
• Experience in training or mentoring colleagues

Additional Requirements

• Ability to understand and behave at all times towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent

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