Sales & Customer Service Advisor – Drive Growth & Rewards

Tarmac Ltd; Metropolitan Borough of Solihull; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading sustainable construction solutions provider in Solihull seeks a Sales & Customer Service Advisor. The ideal candidate will manage customer relationships, prepare quotations, and resolve queries in a fast-paced environment. Candidates should have strong communication skills and experience in customer service. Offers include career advancement opportunities, bonus schemes, and comprehensive benefits, fostering a diverse and inclusive work culture.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Employee discounts on retailers and holidays

Employee Assistance helpline

Training and development opportunities

Qualifications

• Proven experience in a customer accounts/service environment.
• Ability to build positive customer relationships.
• High level of accuracy and attention to detail.

Responsibilities

• Manage the end to end customer experience including inquiries and complaints.
• Prepare quotations and maintain accurate data in SAP/CRM.
• Liaise with customers and suppliers regarding orders and deliveries.

Skills

Excellent communication skills

Relationship building

IT literacy including Microsoft Office

Planning and organizational skills

Negotiation skills

Attention to detail

Education

Minimum of 5 GCSEs including Maths, English and Science

NVQ Level 3 in customer service

Tools

SAP

Job description

A leading sustainable construction solutions provider in Solihull seeks a Sales & Customer Service Advisor. The ideal candidate will manage customer relationships, prepare quotations, and resolve queries in a fast-paced environment. Candidates should have strong communication skills and experience in customer service. Offers include career advancement opportunities, bonus schemes, and comprehensive benefits, fostering a diverse and inclusive work culture.